Our customers have the opportunity to return or exchange items within 100 days.
Please note that for a full refund items must be in their original condition and not show any signs of wear.
We recommend trying only one item until you are sure about your purchase.
Please contact us; we cover the cost of returns from Germany.
For international returns, please send items back with the filled out returns form that came with your order, as well as the customs return form, that is needed so your parcel will clear German customs.
Place the returns form in the parcel, and the customs return form well visible on the outside of the parcel. Please do this even if your local postal service makes you fill out a separate customs form.
If you can’t find your return forms, please contact us by either filling in the contact form or sending an e-mail to firstname.lastname@example.org, letting us know your order number and whether you would like to exchange or return the item(s).
Please return items to the address below:
Kushel Towel - Elbpack
Neuländer Kamp 5
Once returns reach us, we aim to process them within approximately five working days. Returns will be refunded in the original method of payment.
Unfortunately, we currently aren’t able to offer free postage for international returns. If you decide to exchange an item, we are happy to cover the cost of the delivery of the new item.
A. Instructions for cancellation: Right to cancel
You have the right to cancel this contract within 100 days without giving any reason.
The cancellation period will expire after 100 days from the day on which you acquire, or a third party other than the carrier and indicated by you obtains, physical possession of the goods.
To exercise the right to cancel, you must inform us via our contact form, or you can write to Gustavo Trading GmbH, Friedensallee 120, 22769 Hamburg, Deutschland. Please inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by contact form, e-mail or post).
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you. The reimbursement includes the costs of delivery (except for the supplementary costs arising if you choose a type of transportation other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold payment until we have received the goods back or you have supplied evidence of having sent back the products, whichever is the earliest.
You shall send back the goods or hand them over to Kushel Towel - Elbpack, Neuländer Kamp 5, 21079, Hamburg without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods. Perodically we cover the costs of returning the goods from Germany.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please contact us via e-mail or complete and submit this form.
Gustavo Trading GmbH & Co. KG
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate